Frequently asked questions

1. How can I book accommodation?

Most accommodations can be booked immediately (online) with a valid credit card but in some cases an inquiry must be sent first. In these instances the accommodation is not booked until the inquiry is confirmed by the provider.

When, during the booking process, you select a bank deposit option for a reservation guarantee, the reservation will not be confirmed until the deposit is received. In this case the accommodation provider will send the necessary bank details to the e-mail address you provide.

Many accommodation providers do not require a pre-booking guarantee, but you are advised to read the cancellation conditions prior to your reservation.

2. Where can I see the price of the accommodation?

When searching for accommodation for a specific number of people within a specified time period, the price that you will pay is listed next to each i.e. room, apartment, house, hotel etc. There are no reservation costs, and therefore, the listed price is final.

When searching for accommodation without a specified time period, basic prices per day are shown. Listed prices usually apply for a few nights; prices for 1 or 2 nights are usually higher.

3. Have I already paid for the accommodation, since I provided credit card details when I made my reservation?

Credit card details are mostly used only as a reservation guarantee and are charged only in case of cancellation for the amount of the guarantee. Payment for the accommodation is settled upon arrival, according to the payment methods listed.

Some providers charge your credit card for the amount of the reservation guarantee at the time you make the reservation, but this is specifically stated under the terms and conditions of the accommodation provider.

4. Is it safe to make a reservation with a credit card?

When shopping online, there is always the risk of abuse by third parties. Therefore, please provide your credit card information only when making an actual booking or purchase and always make sure that there is a secure Internet connection (SSL encryption). You can see SSL encryption on your browser with an optical character in the form of a key (partial or complete) or as a lock (open or closed).

For our reservations we use SSL security protocol as well as other security methods to secure data transfers. Our servers are protected and compliant with ISO 27001 standards.

5. Do accommodation providers require an advance payment?

Most accommodation providers do not require an advance payment or booking guarantee, which is included in the total price, unless otherwise stated in the provider’s terms and conditions.

Credit card details are mostly used to guarantee your reservation and no amount is deducted from your account unless you cancel the reservation. If a booking guarantee payment is required, it is specifically stated in the provider’s terms and conditions and again during the booking process.

6. Why in addition to the booking guarantee is there a security deposit?

The security deposit is primarily intended to pay for any damage caused by guests during their stay. Guests are obliged to pay for the damage caused prior to their departure, even if the security deposit has not actually been deposited. Most accommodation providers do not specifically require a security deposit; credit card details are used also to pay for any damage caused. Carefully read the security deposit rules of each accommodation provider you select. These rules are also provided during the booking process.

7. How do I know that my reservation is confirmed?

At the end of your reservation process you will receive a follow-up confirmation e-mail detailing your reservation. At the same time your reservation of the accommodation you have chosen automatically blocks the reserved period of stay in all calendars of the provider’s other synchronized marketing channels.

When sending an inquiry to an accommodation provider, you will receive a follow-up e-mail with a summary of your inquiry. The accommodation provider will reply with either a confirmed or cancelled reservation or will send any additional questions.

8. What is included in the price?

What is included in the price is published under the presentation of each i.e. room, apartment, house, hotel etc. In the final step of the reservation process all the services that are included in the price and also other compulsory extra charges will be displayed. The same information will be displayed in the confirmation e-mail, which you will receive at the e-mail address you provide.

9. Can I cancel or alter my reservation? Are there any cancellation costs?

You can cancel or alter your reservation at any time (depending on availability), but this may result in either a change of price or paying a cancellation charges according to the provider’s terms and conditions.

If you wish to cancel or alter your reservation you should arrange this directly with the provider.

The amount to be paid in the event of cancellation depends on the terms and conditions of each provider, therefore carefully read them before booking.

10. Where can I find the address of the accommodation and the provider’s contact details?

The exact address of the provider with contact details and information about arrival and departure will be provided in your confirmation e-mail.

11. Who can I contact in case of problems or if I want to file a complaint?

If there are any problems during the reservation or inquiry process or if you want to file a complaint regarding the services of the Etrips information system, you can contact us via e-mail at info@etrips.info or via regular mail at this address: Etrips d.o.o., Mala ulica 8, 1000 Ljubljana.

If you have a complaint regarding the accommodation, or if the provider’s services deviate from those published on the website etrips.info, please send your complaint directly to the accommodation provider with whom you have a contractual relationship and copy us in cc.

The Etrips information system is a link between you and an accommodation provider that enables you to find and book accommodations in accordance with your needs.

If you cannot resolve the issue with the accommodation provider, please contact us directly and we will try to help and in the case of any deviations from the data published by the provider we will act accordingly.